Package purchasers will receive an email from On Location (3) days prior to the show date with merchandise details. Information will be sent to the e-mail address provided at the time of purchase. Please note that the information provided at the time of purchase (e-mail and phone number) is the same information that will be utilized for individual contact requirements where applicable. On Location | Future Beat, the artist, tour, promoter, ticketing company, venue, or any other affiliated parties are not responsible for outdated or inaccurate information provided by the consumer at the time of purchase. VIP merchandise will ship to purchasers and arrive after the show. Purchasers will receive a separate email from info@future-beat.com with instructions on how to place an order online by redeeming unique codes on the Future Beat | On Location redemption website. Instructions will be sent to the e-mail address provided at the time of purchase. VIP merchandise items will ship to the address provided at check-out during the redemption process. Shipping timelines vary and items may arrive several weeks after the show date. The laminate included in the package is not required for entry on the day of the show and does not gain or authorize access into the venue (without ticket), VIP, or any backstage areas. Package details subject to change at any time without notice. All package elements will be rendered invalid if resold. Name changes will only be issued at the sole discretion of On Location | Future Beat. All packages and package contents are non- transferable; no refunds or exchanges; all sales are final. For questions regarding VIP package elements, please email info@future-beat.com.